Unofficial magicJack Forum

magicjackross · Apprentice Joined: 12 Feb 2008 Posts: 13

Wow, this thread is getting a lot of responses. I'll try to address some points and clarify a little.

Ok, I admit that I was upset when I made this post. Maybe fraud was a bad word choice. "Magic jack is kind of shady" may have been more accurate.

Yes, I paid with paypal, but paypal and MJ were both quick in refunding my money. There were no real issues there.

I can't believe that it was a USPS issue though. I could see if one order was lost, then sure, blame it on the post office. But two separate orders disappear? I used my office as the shipping address and it has a full time mail room. I've never had any issues receiving mail there.

My main beef with magic jack is that they're not up front and honest with their issues. If they're out of stock, they should stop taking orders. Taking peoples' money and sitting on it is not cool. And if they're not able to fill orders, but they still insist on taking them, don't send out order fulfillment emails if they know full well that nothing has shipped.

HolmanGT · Posted: Wed Mar 19, 2008 6:39 pm Post subject:

magicjackross,

Well I missed that fact that it was to separate orders - that is peculiar.

Also I had form the opinion from watching other post that they (MJ) do have a habit of accepting order when there stock is apparently depleted. And I totally agree with you that that is not a good business practice.

And now that we have all the cards on the table I would probably been just as upset as you were over the whole thing. See how two faced people can be. Wink

Plus I was ridding on a situation that about two months ago UPS had lost a Cell Phone I purchased, but AT&T did almost the same thing MJ did for you accept in my case they did generate a tracer first but when I bitched about the long lead time they sent me a new one while they investigated the lost unit.

Then two days ago I purchased some flash Ram for my Thin Client, received all the emails - your purchased has been OKed, your purchase has been sent to the warehouse and then last night received an email stating that they were out of stock and would have some more "SOON" (sound familiar). The note also said that my card had not been charged and if I wanted to cancel just let them know. Well this site is even worse than MJ's site. No Telephone number, No Support Chat, no email address that works and when I sent an email to their sales group that had sent me the out of stock notice it came back with one of the cryptic email messages saying essentially "No such address".

But I did use Pay-Pal and I have found Pay Pal to be a pretty stand up bunch of folks when it comes to someone trying to scalp you (and I don't know that to be the case yet, knock on wood). So if the bill shows up on my card I am counting on Pay-Pal and I being able to work it out in my favor (I hope).

But on the bright side once you get your MJ I think you will be as pleased as you expected to the first and second go-around. Smile

_________________
HolmanGT - St. George, UT Area/Prefix 435-705
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Arizona-rick · Newbie Joined: 20 Mar 2008 Posts: 2

I have learn in life that just about anything that can happen will happen to someone at sometime, such as the USPS losing a shipment twice or any number of human errors in the shipping process, which is what it seems has happened to you. The only thing Magic Jack did was to attempt to solve your problem, then promptly refund your money as you said "Magicjack refunded my money with no questions asked", like a responsible company should.

It seems to me because of shipping problems with the highly unreliable USPS, that you're going to call Magic Jack a bad deal? That I say is an unfair assessment. I have yet to find a reliable source that calls Magic Jack a scam. The articles I have read only touted them as having a successful product and a reliable business plan/operating strategy unlike other VOIPs. I had, like the vast majority of new customers, no problem with shipping, you did that is unfortunate, that however does not change the fact that is the most praised product I have ever research before buying. Bottom line is the product and the product is all that it claims to be and more. I admit I can be a bit of a hothead at times when things don’t go right with my dealing, but when I “Zen” myself back to earth I come to see things with an object view again.

My advice is don't miss out on the best thing in phone service to ever come along because of a rare shipping issues, what happened to you is not impossible to have occurred solely because of an error on the part of the USPS and I doubt they have helped you in anyway. Plus you have no proof who's fault is really was, so why blame Magic Jack when they at least did something about it, refunded your money.

I am saving more with out a monthly phone bill than it has cost me to switch from dial-up to the high speed cable internet need to run it. Even the over rated Vonage can't say that. Think about it, it was costing me more to have the cheapest dial-up and a standard no frills phone line without free long distance than it cost me now to have high speed and Magic Jack with free long distance, cheap internal calls and multiple free services that I never had before. Magic Jack is the real deal.

Rick

dontgetjacked · Apprentice Joined: 26 Mar 2008 Posts: 16

Go to dontgetjacked.com I'm getting people together and we will pursue legal actions once we have enough people subscribed against this company.

msiam · Posted: Wed Mar 26, 2008 10:28 pm Post subject:

You counting on a bunch of people to join your little "Gripe Group"? You wont get me.. I happen to be one of the people who understood that MJ is in beta before I decided to keep it. Hey, I don't even know what your problem is, Jacked. Are you new?? I don't recall seeing any requests for help with your name as the writer. If you ask me.. You can take a flyin f*** at a rollin donut. I have no problem with MagicJack I've gotten more than my investment back from it and if you haven't, then it must be because you are some kind of radical ranter and raver that cant be satisfied with MJ even paying you to take their service.. Take a hike Jacked..Hey, I can rant and rave, too..
_________________
They laughed when I sat down at the piano. I forgot to bring a stool.

Still, there is a r3volution
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www.ronpaul2008.com

Arizona-rick · Newbie Joined: 20 Mar 2008 Posts: 2

[quote="dontgetjacked"]Go to dontgetjacked.com I'm getting people together and we will pursue legal actions once we have enough people subscribed against this company.[/quote]

Don't get HIJACKED away from a truly great product by whining nay sayers like dontgetjacked. For me the device arrived faster than the site projected, the device does work and I have had minimal issues with clarity, once I had to contact them with a technical issue, no problems with technician good customer service, issue was my modem not the device, I reset my modem issue resolved. There are always a percentage of whiners like these people, do your own independent research of reputable sources like PC Magazine, don't just take my word (also see my comments above) or the word of people with an agenda like dontgetjacked, In the big picture I'm sure you will find it overwhelmingly positive.

You have to determine for yourself if it works for you. If you read thought the information provided on the site http://www.magicjack.com/1/faq.aspx and find it's not for you so be it, do not buy the cheapest non-cell phone real phone number and phone access currently available. The biggest draw back I've found is it has to be plugged into a USB port of a computer actively connected to the internet (it says so on the site and on there late night TV infomercial, it's not a secret that they are trying to hide), if that a major problem for you don't buy it, that way you won't have to any reason to whine about it. But if your issue is you can't or don't want to have an always on computer, then one option is you can have your inbound calls forwarded to another number, like your cell phone. This can be either full time or just when you shut down your computer for the night. With the free voice mail forwarded to email it doesn't matter if you have it disconnected and/or not forwarded while you're out.

This past weekend I went out to eat at place with free wifi, so I took my laptop with my microphone headset and the Magic Jack device, I sat at an outside table (no power outlet) then set things up and called my best friend in Ohio and talked till my computer said it was running out of battery power, no problems.

Look at what you pay and what you get, I paid a total of $46.90 (tax and shipping included) for the device and a year of service, be realistic. If you want the phone company keep them (or get them) and pay through the nose. How about VOIP through your high speed internet/cable provider? It saves you little if any over the phone company. What about Vonage? Great features included, but cheapest way is by paying for a year up front, that’ll cost you over $300.00 (most taxes included) and that's not including the cost of the device. What about Skype; Skype charges for premium offerings like making and receiving calls to and from landline and mobile phones, voicemail and call forwarding. for $30 per year (plus device cost) you can get SkypeIn phone number that will allow contacts outside the Skype network to call directly into Skype, they also have a reputation for poor connection quality. Magic Jack has a real phone number and what you get with that is all this at no additional cost: local calls, long distant calls (US and Canada), directory assistance, call waiting, voicemail and caller ID. My TOTAL initial cost was $46.90, then renewal at 19.95 per year (international prepaid is available, comparable to Vonage long distance charges) that's it no other charges, and as I said in my earlier message above it's costing me less to get more.. Seems pretty simple to me.

I see “dontgetjacked” as an over reacting self important fool trying to get attention. "Gosh things didn't go perfect for me so I'll just try and rain on everybody else's parade".

[URL=http://www.turboimagehost.com/p/215246/84.png.html][IMG]http://s2d1.turboimagehost.com/t/215246_84.png[/IMG][/URL]

Rick

curiousgeorge · Posted: Thu Mar 27, 2008 6:19 pm Post subject:

great post Arizona-rick,wish I had the patience and the time to explain it the way you did, it is exactly what I was thinking,thanks for your great post hopefully it will help people realize what great potential this product has. peace out!
_________________
help! I am running out of USB ports!!!!!!!!
Tell me, Mr. Anderson... what good is a phone call... if you're unable to speak?

magicjackross · Apprentice Joined: 12 Feb 2008 Posts: 13

Here's an update:

My second (third?) order arrived, this time by way of amazon. It was a much better experience ordering from amazon, so I'd recommend going that route.

I plugged it into my USB port and it installed and tried to register, but it kept failing to connect to the MJ service. I tried it again the next day and got it set up without problems. I made some test calls and ran into some issues. I read this forum, made some tweaks, made more test calls, and made some more tweaks. At this point it's working, but the quality still isn't very good. People tell me that it sounds like I'm far away, in a cave, or just generally breaking up. But that's an issue to take up in the tech support forum.

So the bottom line is that MJ isn't a fraud, but you might want to order from a trusted third party as opposed to directly from MJ

msiam · Posted: Fri Mar 28, 2008 9:57 am Post subject:

You may want to tweak you settings in the menu at the top of the soft phone.. that is probably where the strange voice Quality is coming from.. Mine and the 10 ppl I have gotten to try them had some of the same issues that were resolve in the menu.. Good luck..
_________________
They laughed when I sat down at the piano. I forgot to bring a stool.

Still, there is a r3volution
Ron Paul - Hope for America
www.ronpaul2008.com

lenagainster · Posted: Fri Mar 28, 2008 10:02 am Post subject:

Great post, Arizona-rick; the only point I'd disagree with is:

"How about VOIP through your high speed internet/cable provider? It saves you little if any over the phone company. "

My VoIP provider costs me $15.89 per month for unlimited local calling throughout my state and 200 minutes of LD and every imaginable feature (CID, CW, VM, Do Not Disturb, filters, Call forwarding, speed dialing, email notification, ...). A minimal landline would be in the $30 range and a comparable plan, if offered, would be $80 or more. I feel my VoIP is worth the cost even if MJ was free.

For those who don't like the idea of running a computer 24/7, or are uneasy about the reliability of MJ, the MagicJack service is a great second line, a line to be used for lengthy LD calls, or a backup if the main service ever goes down. IMO, it is well worth the $4/mo (first year) in that respect.
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Lena

johnatnro · Posted: Fri Mar 28, 2008 12:02 pm Post subject:

Where I live, my only choice for accetable Internet access is Verizon DSL. There is no cable available and no other DSL provider. Since I dropped my land line, Verizon now charges $10.00 more for DSL. Verizon VoiceWing, their voip service and their bare-bones land line both run about $23-$24 per month, BUT if I get the land line, my DSL goes back down. Not so with VoiceWing. On the other hand, the land line associated charges and surcharges take away the $10.00 savings.

After a disasterous experience with voip.com, I currently have ViaTalk and am very happy with it for about $17.00 per month. People had problems with them in the past, but they seem to have cleaned up their act. MJ is my back up if I should need one, but haven't yet. Who knows, maybe someday MJ will allow number porting, and they might become numero uno for me! Maybe S-O-O-N?