Unofficial magicJack Forum

jeffnyc · Dan Needs To Hire Me Joined: 17 Nov 2007 Posts: 183

How much does it actually come out to per year if you factor in the cost of the jack?

Steve20r · Apprentice Joined: 05 Apr 2008 Posts: 15

I had the same problem getting the Promo code when I purchased my MJ. It took a lot of tech chats to get it but finally it did come and now my account reflects the extra years.

As for the poster above me here is the break down.

MJ $46.90 W/ Shipping

5 (really 4) Year Service $49.95

Total $96.85 / 5 years = 19.37 a Year

That comes out to a Whopping .053 cents a day, not bad.

Also I am not sure but I remember seeing that the five year service also covered any type of damages like Mj insurance for your unit. Does anyone have a screen shot of that?

jeffnyc · Dan Needs To Hire Me Joined: 17 Nov 2007 Posts: 183

teddy_b · MagicJack User Joined: 30 Dec 2007 Posts: 35

jeffnyc · Dan Needs To Hire Me Joined: 17 Nov 2007 Posts: 183

teddy_b · MagicJack User Joined: 30 Dec 2007 Posts: 35

jeffnyc,

I mistyped it - it's 4-yr renewal option, not 5 - so you'll only be commited to 6 years Smile

. And if you would be me and purchase only 1 year initially, you'll need to commit for 5 years total. But that's me - I'm going to renew for 1 more year when the time comes - what's the point to spend $30 more if MJ will only last another year or less?..

johnlvs2run · Newbie Joined: 07 May 2008 Posts: 8

Thank you very much for hosting this forum. I was on the original MJ forum that vanished and thought there was no more connection between MJ and subscribers. Today a friend told me something about the "magicjack forum". I am happy to see this forum and assistance for MJ users.

MyPlace8pm · Posted: Fri May 23, 2008 5:02 pm Post subject:

The tech can escalate your chat to a supervisor... "Jenny" resent my two (2) emails with the platinum codes when the rep said that I had to wait 24 to 48 hours. Unfortunately the rep didn't realize that the two (2) codes were for two(2) different magicjacks. Another problem is that you have to disable your pop-up blocker before you enter the plan codes or it will keep bringing you back to the same screen without updating the activation period.

I had no complaint about the product, it did everything that it promised except their tech screwed up my premium plan codes and entered both under one jack so that one jack expired 2017 and the other in 2009. After repeated chats with reps and supervisors and escalations, nothing was ever done to correct their error.

Today I logged in to my credit card account and noticed that a partial credit in the amount of $93.80 and not the $197.65 for the entire amount of the charge was posted. Upon calling my credit card company they provided the following phone number (561) 594-2140. When I tried to contact someone I was placed into voicemail and provided with a lenghty message and at the end was given a phone number (281) 404-1551. I was finally connected to a magicjack representative that explained that the original credit on the account was for the returned merchandise and a subsequent credit for the two 5 year premium plans would be forthcoming. The only amount $3.95 for express shipping would not be refunded. When I pressed the issue and stated that I had to pay to return the merchandise she added a note to the account stating that the total credit would include the $3.95 I had paid for express shipping when ordering.

I am still a little weary that magicjack will live up to its word but my credit card company has already disputed the entire amount and I have little to lose except another phone call or two to magicjack and my credit card company to conclude this matter.

To those of you that have kept your magic jacks I think you made a wise choice. It isn't a bad product for the $19.95 per year. For those who are not satisfied with the product and have been run through the ringer with magic jack chat and gotten nowhere, please use the link http://my.magicjack.com/returns.html to obtain your RMA Number and if you still get no satisfaction, call the (281) 404-1551 number and speak directly to a representative about returning your magic jack(s).

In the end, I hope they train their techs to better assist their clients, and I hope they've read the letter I sent with the returned merchandise and fire Glenda and Kenneth.
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I'm new to this so explain it to me as if its my first time on a computer. If you are going to explain a procedure it must be detailed. I do not have a Phd in Computer Science. Thanks for your patience.