Unofficial magicJack Forum

eddieras · Apprentice Joined: 28 Apr 2008 Posts: 12

OK - i've been interested in this product for a few weeks and did see some of the naysayers but also a lot of people who raved about it. today i went to order one - i declined all the extras but when i got to the 'order a second one' page i decided to go for two. at the review order page before submitting i notice it was applying a charge for the 2nd one immediately. so before submitting the order i opened another browser and went to search FAQ's. then the original submit order page refreshed and said 'thanks for your order'!! needless to say i was not happy as i never submitted the order myself.
i went on the chat but that was no help- he said the 2nd one doesn't come under the 30 day money back guarantee. so not only did the order go thru illegally, i would suggest, but there was no mention of the 2nd unit not falling under the money back guarantee. i wanted to actually speak with someone, but he said there was not a telephone number nor direct email contact - only tech chat. then i was still typing a response and he ended my chat! i clicked on email me transcript but have yet to see it too...

so - i called my credit card company and will dispute the entire charge. this is very unfortunate because i really wanted to like this product!

i do have the tel numbers and email contact from this board and will be calling them as well, but one must question their practices when an order goes thru on its own-- usually it times out and you have to reorder everything! that is pretty sleazy if you ask me...

JayThree · Newbie Joined: 06 Apr 2008 Posts: 1

I have found that when something I order online goes wrong, it is usually my fault. I did something I shouldn't have, like hitting a wrong key or something. Don't worry about it. The magicjack works like a charm. It's a great device. I have two. Giving one to my daughter for international calls.

eddieras · Apprentice Joined: 28 Apr 2008 Posts: 12

well, thanks for putting my mind at ease regarding the product itself-- that's good to hear. however, i can assure you i did not put that order thru - i was no longer even on that order summary page, as i was in another browser looking thru the FAQ's when suddenly that browser refreshed and popped up with it now stating "Thanks for your order"!

risktakr · Newbie Joined: 03 May 2008 Posts: 1

The BlackJack website did the same thing to me!!! I did not even open another IE window. I left the screen on the order review, walking away to answer the front door. When I returned no more than five minutes later, sure enough - my order was already placed for me without hitting the submit button. My screen saver doesn't kickin for 10 minutes, so it was not that either.

eddieras · Apprentice Joined: 28 Apr 2008 Posts: 12

that should be illegal-- unbelievable! btw - what's blackjack?

gooney · Posted: Sun May 04, 2008 8:56 am Post subject: Re: WOW - sneaky website ordering

eddieras · Apprentice Joined: 28 Apr 2008 Posts: 12

ordered directly from www.magicjack.com - i don't use a free email account- in fact two days earlier i was in a tech chat with them on some general usage questions and got that transcript without an issue.

Doobles · Apprentice Joined: 03 Feb 2008 Posts: 12

That happened to me last week when I ordered. When I got to the shopping cart, I was undecided with the 5 year service, or ordering more than one. The 30 day trial wasn't there for five year plans, if you order more than one Magic Jack, the faster shipping method wasn't on the 30 day trial either. If you order anything extra besides one Magic Jack, They zap your card right away for the extras. Only one Magic Jack will be charged on the 30 day trial. I decided to close the shopping card window and wait for my payroll check to clear at the bank to order. A few minutes later I got a order confirmation e-mail sent to me. I hit reply on the order confirmation, told them I didn't submit the order, I wanted a few more days to think about how many years I want, how many Magic Jacks I wanted to order, and faster shipping. 10 minutes later I got an e-mail back saying my order was cancelled. I had no trouble with customer support. I did not use the chat thing.. I just replied to the order confirmation e-mail.

I wouldn't say it was a scam.. It looks like an error in Magic Jack's order system. I know I did not submit the order. My wife was with me, saw the charges, and told me I should wait for my payroll check to clear before I order. Which I did.. I think it mentioned the first magic Jack would be billed in 30 days. The 2nd Magic Jack, extended 5 year service, and faster shipping billed right away.

gooney · Posted: Sun May 04, 2008 12:25 pm Post subject:

eddieras · Apprentice Joined: 28 Apr 2008 Posts: 12

actually i emailed everyone i could find at magicjack - including dan and they took care of it...

gooney · Posted: Sun May 04, 2008 2:01 pm Post subject:

Cozecare · Newbie Joined: 15 May 2008 Posts: 1

I ordered a Jack and although the postal service says it was delivered, I did not receive it. I contacted the PO and they said unless it was insured, there was nothing they could do. I contacted the Jacks "customer service" and got some vague response
that was suppose to pass as help.

I am concerned that they do not want to give a shipping address that the PO asked for or a phone number to actually talk to someone.

Supposedly they are elevating my concern to a higher representative but I am not holding my breath. I did get the email for Dan and a couple of phone numbers off this site, so maybe they will be useful.

satrider · Posted: Thu May 15, 2008 3:41 pm Post subject:

I like you just had to have this....even though my better judgement said BIG MISTAKE, but I ordered anyway. The Magic Jack has not been shipped yet,even though I selected the rush order for $3.95...of course my card was charged the full amount of the product and not as specified on there site or in the conformation:

Conformation email:
[QUOTE]Your credit card will be charged on or after the
following date(s) for the amounts listed below

Date: 05/15/2008 Charge Amount: $3.95
Date: 06/13/2008 Charge Amount: $46.90

If and when it comes I hope there is no problem getting it up and running because I can see nothing but problems getting any money back from these people without a bank charge back!!!

In closing most of these offers are just to good to be true and they know that, when they take your money

Still Hoping there are some honest people out there $#%@

eddieras · Apprentice Joined: 28 Apr 2008 Posts: 12

i started this thread and wasnt' happen with the ordering- however they did take care of the problem - i've since got the MJ and i could not get it installed on one desktop- i did get it installed effortlessly on another - both xp sp2 - i tweaked it a bit and now seems to be working fine- i still hearing some beeps, cracks - but not too bad - this on the receving end when i make outgoing calls- sound quality on my end (after making the call) is really good- my voip test scores were decent. i tried australia and got thru without a problem but my friend wasn't there (damn time change) but i'm to call him again tonite and hopefully he'll hear me fine! 2 cents/ minute is great - IF he can hear me....

snssewell · Posted: Fri May 16, 2008 1:46 pm Post subject:

[quote="satrider"]
Conformation email: