Unofficial magicJack Forum

vgarrahan · Posted: Mon Apr 07, 2008 4:56 am Post subject: Eureka !

Eureka ! It WORKS. The install was a piece of cake. Even a caveman could have done it.
_________________
VinceG
Router: Belkin N
ISP: Cox, 100Mbps
HP Pavillion Laptop
XP Home Ed.

Jacksondale · MagicJack Expert Joined: 22 Jan 2008 Posts: 86

My install was pretty effortless also but a search of this forum will quickly show it ain't always so.... Crying or Very sad

Consider yourself lucky.

vgarrahan · Posted: Wed Apr 09, 2008 2:51 am Post subject: Eureka II !

Congratulations Jacksondale. I could be wrong (god knows I often am) but I have a sneaking suspicion that several of those complainers work for the competition, and are trying to scare away the newbies. I can honestly tell you that I had severe trepidations after reading the "experiences" described on this bb.
After installing the MJ, I find it hard to believe that even a technotard would have a hard time with the installation.
As for the useless "help desk", anyone who has had to call for help, and spoken with some idiot, who speaks terrible/unintelligable english, and can barely read the screen in front of them...well that's pretty much the experience with most software packages nowadays. I usually hang up on them, and figure it out by myself. With MJ, at least we have this bb, which is a tremendous aid, and the FAQ page on the MJ site.
For a start up product, with the expertise of the founders, I think that they are doing a great job.
This is one company that I would love to buy stock in.
_________________
VinceG
Router: Belkin N
ISP: Cox, 100Mbps
HP Pavillion Laptop
XP Home Ed.

ChuckIL · MagicJack Contributor Joined: 28 Nov 2007 Posts: 52

Ease of installation success is highly dependant on your computers BIOS, installed applications, USB hardware and drivers. Most won't have a problem, but for some, it requires lots of tweaking.

Agent_86 · Posted: Wed Apr 09, 2008 9:24 pm Post subject: Re: Eureka !

kumar · Dan Should Pay Me Joined: 15 Nov 2007 Posts: 595

[url=woot.com]WOOT!![/url] sorry had to add an hyperlink
Congrats
Check the daily deal and read up on WIKI ^^ I am adticated to woot
Peace
Kumar

baddog · Newbie Joined: 17 Mar 2008 Posts: 7

I had a number of issues with my MJ when I got it and tried to deal with the support people, which was a nightmare.
After reading many post I saw where to write Dan and He turn me over to Richard. He said that he would send me a new one.
I tried it last night and it worked ok somewhat on wireless, but worked fine with Ethernet direct connect and at my office worked fine, Direct connect.
Some phones worked with MJ, some ring but no have no caller ID and the cheap GE one I bought does both without a problem. So not all phones work the same.
It just took a month to get a new one and spend weeks trying to get the first one working, So I do know the frustration lots of people encountered. I had new hobby and I was going to get that little thing working if it was the last thing I ever did, which the amount of time I put into was 6 hours a day. I've see others doing the same on this board. Why not on MJ forum if they had nothing to hide, be up front, Get their tech's involved, people like that

At one point I could call but could not be heard, that was the best I could do, forgetting the no ring or caller Id thing.
There may be a batch of MJ that have problems and some batches that are fine.

The problem is the way tech support is trained, they are trained to fix working MJ''s and no matter what I tried to explain about the errors that were popping they were unable get off the script. I notice that people with working MJ like to hang around and wonder why others complain.

That is what forums are for, getting help and sharing. Not attacking and wonder if there is a conspiracy to put them out of business. Maybe if the hype wasn't as strong, some people would be less upset. Like the Wonder Map which was not so wonderful. Anyway, I hope this helps the people that just sit out there wondering why everyone is not happy, which there is no product that doesn't have problems and when you sell to the home market you better have a product that working on all machines. Video card companies have the same problem trying to work with many different configurations. Also if it does not work with Itunes / IPODS your just asking for problems. So if you really support MJ why don't you write Dan and tell him that he needs to get it together and all this super hype stuff and no (official Forum) makes them look fly by night and you just love and are willing to die for this little box and it's getting harder and harder to spend hour after hour on the boards fighting off complaining people, even though your's works and you have no experience in solving problems you now have friends to talk with wondering if together what is happening. For me it was $48 bucks if it keeps working fine, I've put my it in and this is my last time here, unless it doesn't work again.
_________________
Alan Field

vgarrahan · Posted: Fri Apr 11, 2008 5:56 am Post subject: Eureka III !

Sorry about your experience. I have no doubt that some people have to deal with bugs. However, I highly doubt that based on the percentage of complaints to congrats, that this is a true representation of overall experiences with MJ. I hope that your issues get resolved with a minimum of indigestion. GOOD LUCK!

LET'S HEAR IT FROM THE SUCESS STORIES TOO!
_________________
VinceG
Router: Belkin N
ISP: Cox, 100Mbps
HP Pavillion Laptop
XP Home Ed.

Agent_86 · Posted: Sat Apr 26, 2008 4:50 pm Post subject: Continued success story

Hi all
Just checking in, and re-confirming still working and still happy with my MJ

I also noticed that the voice mail -email notifications seems to be working well also now, however Vmail does not appear to give me any indication that I have incoming mail on the MJ software interface itself.

But the voice quality is great, and a couple more weeks of use and I'm cancelling my Vonage service.

Happy phoning.

vgarrahan · Posted: Mon Apr 28, 2008 3:37 am Post subject: Eureka IV

Congrats! I've been running MJ on my deskop and my laptop. I'm happy to report that I have had no problems with either. I've used the laptop w/MJ at hotspots (Starbucks, library, et al) with no problems.

I agree with you - it would be nice to have a message alert on the MJ panel. The e-mail alert works fine, but could be simplified.

In a few weeks, I'm going to send an MJ to my in-laws in Taiwan. We'll see how that works out...

Good luck...

VinceG
_________________
VinceG
Router: Belkin N
ISP: Cox, 100Mbps
HP Pavillion Laptop
XP Home Ed.

johnatnro · Posted: Mon Apr 28, 2008 6:48 am Post subject:

I have been very pleased with my MJ and have had reliable service since I got it about three months ago. Since I couldn't port my number and a few other features MJ lacks (like turning off MJ voicemail), I have ViaTalk as my primary service. ViaTalk works great for me also, not like my disastrous experience with voip.com.

I am encouraged that many new MJ features are coming "soon" and just hope I live that long!

vgarrahan · Posted: Wed Apr 30, 2008 4:52 am Post subject: Eureka V

Amen, Brother, amen!

VinceG
_________________
VinceG
Router: Belkin N
ISP: Cox, 100Mbps
HP Pavillion Laptop
XP Home Ed.

mjscott · Posted: Fri May 02, 2008 3:23 pm Post subject:

I had a lot of challenges with mine. it would not load on my desktop. trying to deal with tech chat was exhausting.
But thanks to the good people on this forum that really wanted to help, i got an hp thin client and now it works just great on that.

so I went from a very troubled start to an extremely happy customer.

riverdaze · Apprentice Joined: 09 Apr 2008 Posts: 14

My "new" Vista computer bit the dust so I got a new laptop and had them put XP on it. Neat. MJ works like it was sposed to. Fingers crossed Cool

Richardsimon · Newbie Joined: 30 Mar 2008 Posts: 6

Being from Canada, I didn't want to be left out. lol I knew when I bought MJ that it would never replace my land line. I wanted it for two reasons, I pay $45.00 a month for a long distance bundle and I am on the road quite often. I haven't cut my long distance bundle yet, still doing some testing and tweaking, not with the MJ but trying to find a cordless phone where the mic volume isn't too low. As for traveling, all is well and it beats running up a cell phone bill.

I guess what I am saying, MJ has lived up to what I expected. I knew it couldn't replace my land line, but in the not so far future we will tell our grandchildren about land lines! And we will tell them we were the first to have an internet phone. Of course they will never believe us. lol But every new invention has a starting point, and we are part of it. The MJ is good now, and will be great in the near future.

Food for thought, the Wright brothers had their first flight in 1903. 54 years later in 1957 the Soviet Union launched Sputnik 1 into space. Just think were we will be with this technology in 54 years.

Thanks for listening.

Scott